Refund policy

We at Billiards Angle Trainer™ are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes, despite your best intentions, you may encounter issues with our products. To ensure a smooth and fair return process, we have established the following Limited Liability Return Policy.

1. Limited Return Entitlement

• Each customer is entitled to initiate a return for a product once per calendar year.

2. Eligibility for Returns

• You are eligible to request a return under this policy if:
  • The product is within the applicable calendar year since the initial purchase.
  • The product exhibits a genuine manufacturing defect or malfunction.

3. Exclusions from Limited Return Entitlement

• Returns will not be accepted under this policy for the following reasons:
  • Normal wear and tear due to regular usage.
  • Damage caused by accidents, misuse, or negligence.
  • Any modifications or alterations made to the product by the user.
  • Any product damage incurred beyond the initial return period.

4. Return Procedure

• To initiate a return, please follow these steps:
  • Contact our customer support team at info@billiardstrainer.com within 30 days of discovering the issue.
  • Provide a detailed description of the problem, along with relevant photographs if applicable.
  • Our support team will assess your request and provide instructions on the return process.

5. Inspection and Decision

• Once we receive the returned product, it will undergo a thorough inspection.
• We will evaluate whether the issue is a result of a manufacturing defect or user negligence.
• If the issue is deemed to be due to a manufacturing defect, we will proceed with the return process.
• If the issue is a result of user negligence, we will inform you of our decision.

6. Resolution

• If your return is approved:
  • We will offer a replacement of the product at no additional cost.
  • If a replacement is not feasible, we will issue a refund for the original purchase price.
• If your return is not approved:
  • You may choose to pay for replacement of the product.

7. Multiple Returns

• In the event that a customer attempts multiple returns within a calendar year, only the first eligible return will be accepted.

8. Dispute Resolution

• If you disagree with our decision regarding a return, you may contact our customer support team to initiate a dispute resolution process.

9. Changes to the Policy

• We reserve the right to modify or update this Limited Liability Return Policy at our discretion. Any changes will be communicated through our website.

By making a purchase from Billiards Angle Trainer, you acknowledge and agree to the terms outlined in this Limited Liability Return Policy. We aim to provide you with long-lasting, high-quality products and exceptional customer support, and this policy helps us maintain a fair and balanced approach to returns.

If you have any questions or concerns regarding this policy, please feel free to contact our customer support team for assistance.

Thank you for choosing Billiards Angle Trainer!

Sarasota info@billiardstrainer.com www.billiardstrainer.com